Product
Numbers that lead somewhere
Minutes, outcomes and cost per conversation, plus the thing most tools miss: the questions your agent could not answer.
12 mo of transcripts, by default — you set the retention
Per agent and per published version
1 click from any figure to the recording behind it
Outcomes, not just volume
Orders placed, surveys completed, conversations transferred, callers who hung up — counted per agent, per version and per day, so you can see whether a change helped.
Every number opens a conversation
Any figure drills through to the conversations behind it, with the recording, the transcript and the events the agent emitted. Nothing is a black box.
The gaps are listed for you
Questions callers asked that your documents do not answer are grouped and counted. Write the answer once and it goes into the next version of the agent.
See what your callers actually ask
The first week of conversations usually rewrites a menu.